Title of paper

Understanding E-Government: Complexities, Opportunities & Challenges

Presenter's country

United Kingdom

Start Date

27-5-2016 10:20 AM

End Date

27-5-2016 11:25 AM

Location

Hall I

Submission type

Presentation

Abstract

With the revolutionary changes that Information Communication Technologies (ICTs) are bringing to the wider global society, governments worldwide continue to develop more sophisticated ways to digitize its routines and practices so that they can offer the public access to government services in more effective and efficient ways. In the midst of this excitement, however, there remains a great disparity and persistent digital divide that constrains the opportunity for countries with developing economies to build and offer e-Government services. However the main aim of this paper is not to focus on the disparities between the North and the South in terms of using ICTs, but rather, the goal is to: a) explore ways how governments in developing countries can “successfully” use ICT reach out to their citizens;. b) examine the challenges of building organizational capabilities to deliver e-Government services; c) identify how various factors shape the likelihood that citizens will use e-Government services. The paper therefore hope to explain: Who is likely to go online to use government services? What types of barriers & obstacles turn people away from going online to use such services? What factors encourage users to feel comfortable with e-Government services? This paper uses theories from the diffusion of ICT-related innovations and user acceptance to organize how these factors influence the degree to which the public will use e-Government services. The author of this paper hopes that this paper will contribute to the wider debate and practice about the relevance & appropriateness of e-government in developing countries with the aim of helping decision-makers to develop strategies to increase the use of an e-Government. It is also believed that it is important to also study various ways which will make e-services easier to use by incorporating more content to meet the needs of the public and supporting user communities, and addressing the wider issues such as access, security, integrity and the literacy issues associated with the use of ICT.

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May 27th, 10:20 AM May 27th, 11:25 AM

Understanding E-Government: Complexities, Opportunities & Challenges

Hall I

With the revolutionary changes that Information Communication Technologies (ICTs) are bringing to the wider global society, governments worldwide continue to develop more sophisticated ways to digitize its routines and practices so that they can offer the public access to government services in more effective and efficient ways. In the midst of this excitement, however, there remains a great disparity and persistent digital divide that constrains the opportunity for countries with developing economies to build and offer e-Government services. However the main aim of this paper is not to focus on the disparities between the North and the South in terms of using ICTs, but rather, the goal is to: a) explore ways how governments in developing countries can “successfully” use ICT reach out to their citizens;. b) examine the challenges of building organizational capabilities to deliver e-Government services; c) identify how various factors shape the likelihood that citizens will use e-Government services. The paper therefore hope to explain: Who is likely to go online to use government services? What types of barriers & obstacles turn people away from going online to use such services? What factors encourage users to feel comfortable with e-Government services? This paper uses theories from the diffusion of ICT-related innovations and user acceptance to organize how these factors influence the degree to which the public will use e-Government services. The author of this paper hopes that this paper will contribute to the wider debate and practice about the relevance & appropriateness of e-government in developing countries with the aim of helping decision-makers to develop strategies to increase the use of an e-Government. It is also believed that it is important to also study various ways which will make e-services easier to use by incorporating more content to meet the needs of the public and supporting user communities, and addressing the wider issues such as access, security, integrity and the literacy issues associated with the use of ICT.