Crisis Management By Apology: Corporate Response to Allegations of Wrongdoing

Title

Crisis Management By Apology: Corporate Response to Allegations of Wrongdoing

Department

Communication

Document Type

Book

Files

Description

This volume examines the role of apologia and apology in response to public attack. Author Keith Michael Hearit provides an introduction to these common components of public life, and considers a diverse list of subjects, from public figures and individuals to corporations and institutions. He explores the motivations and rationales behind apologies, and considers the ethics and legal liabilities of these actions. Hearit provides case studies throughout the volume, with many familiar examples from recent events in the United States, as well as an international apology-making case from Japan.

The broad-perspective approach of this volume makes the content relevant and appealing to practitioners and scholars in public relations, business communications, and management. It is a valuable text for courses that take a discursive approach to public relations, and it also appeals to readers in business management, examining apology as a response strategy to corporate crises.

ISBN

0805837884

Publication Date

2006

Keywords

Corporate image, crisis, apologizing

Disciplines

Legal Ethics and Professional Responsibility | Public Relations and Advertising

Citation for published book

Hearit, Keith Michael. Crisis Management By Apology: Corporate Responses to Allegations of Wrongdoing. Mahwah, N.J.: Lawrence Erlbaum Associates, 2006.

Crisis Management By Apology: Corporate Response to Allegations of Wrongdoing

http://www.worldcat.org/oclc/59147849

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