There are instances in which the guiding impetus to a study is a very practical problem, the answers to which are expected to have immediate applicability. Although the practical purpose is accomplished, at the study's end comes the recognition that perhaps the most important contribution of the investigation had been the uncovering of theoretical implications.

The above serendipitous process is applicable to the following report of a limited study of staff development in a new youth serving agency. The study is presented in detail so that the main elements associated with the validation and elaboration of a conceptualization of organizational behavior can be traced