This article examines the effect of the industrial model of production on the delivery of social services. As part of this study, the effects of technology (used in its broadest sense) and system rationalization are explored, particularly as they result in the de-skilling of social workers. Lastly, the author makes recommendations for the development of alternative criteria for system rationality and the evaluation of efficiency in social service programs.
"The De-Skilling of Social Workers: An Examination of the Impact of the Industrial Model of Production on the Delivery of Social Services,"
The Journal of Sociology & Social Welfare: Vol. 13
, Article 10.
Available at: http://scholarworks.wmich.edu/jssw/vol13/iss1/10