Social Service Delivery Systems: The Impact of Technology and Organizational Structure

Authors

Louella Mann, Arkansas State University

Abstract

Changes in work and social structures are reviewed for the period from the early industrial era to the present. Work structure is hypothesized to have a significant impact upon society and the individual. The structure of the modern work setting and the rapid changes in technology have increased the stress associated with anxiety and isolation. In turn, these problems contribute to the onset of social ills. Also examined are ways to diminish the negative effects of the role conflict which results from the divergent structures present in the personal and work settings. Predictions about the future of social service delivery Include greater emphasis on group interventions and more attention to the marketing and financial functions of service agencies.

Recommended Citation

Mann, Louella (1986) "Social Service Delivery Systems: The Impact of Technology and Organizational Structure," The Journal of Sociology & Social Welfare: Vol. 13: Iss. 1, Article 13.
DOI: https://doi.org/10.15453/0191-5096.1742
Available at: https://scholarworks.wmich.edu/jssw/vol13/iss1/13