Excerpt from the full-text article:
Human service delivery systems get criticized by both "users" and "providers" of the services, regardless of countless reforms, evaluations, models, decentralization efforts and re-evaluations. In order to determine directions for the future, this article will discuss past policy initiatives, and review the literature which links human service needs to ethnicity and social class in a neighborhood context.
Naparstek, Arthur J. and Kollias, Karen
"The Ethnic and Class Dimensions in Neighborhood: A Means for the Reorganization of Human Service Delivery Systems,"
The Journal of Sociology & Social Welfare: Vol. 2
, Article 9.
Available at: http://scholarworks.wmich.edu/jssw/vol2/iss3/9