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Abstract

People perceive and interpret their work place in different ways that may be related to their hierarchical position in the organization. Workers' attitudes toward their organization can exert a negative effect on their own and other people's feelings and behavior, and have detrimental consequences for the achievements of the organization. The purpose of this study is to examine the perceptionso f organizationalc haracteristicsm aintainedb y three levels of human service organization employees: Managers, supervisors or instructors, and line workers. Respondents in the present sample (n = 135) indicated their perceptions about seven organizational properties. Results reveal that the higher the organizational position of the subject, the more positive are the subject's perceptions concerning the organization, and the importance attached to various organizational properties. Results are interpreted in terms of the potential problems resulting from the different views of employees toward their organization, and the possible implications this holds for the staff of human service organizations.

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