This study examined the perceived effectiveness and efficiency of DHR employees before and after agency administrative changes. Results indicated that the employees' perceptions of effectiveness and efficiency after agency administrative changes were not significantly affected. The employees also felt that "communication" was the major factor hindering them in becoming more effective and efficient.
Grinnell, Richard M. Jr. and Hill, Linda S.
"Do Agency Administrative Changes Affect the Effectiveness and Efficiency of DHR Employees?,"
The Journal of Sociology & Social Welfare: Vol. 6
, Article 6.
Available at: http://scholarworks.wmich.edu/jssw/vol6/iss4/6