In an in-depth, exploratory study of their perception of treatment in a family service agency, it was found that clients stressed the impact of the agency’s, social and physical environment on the helping process and its outcome. Workers, in contrast, took the environment for granted or had little to say about it. This paper discusses the findings and selected practice implications.
Maluccio, Anthony N.
"The Influence of the Agency Environment on Clinical Practice,"
The Journal of Sociology & Social Welfare: Vol. 6
, Article 2.
Available at: http://scholarworks.wmich.edu/jssw/vol6/iss6/2