Edward J. Eckel

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Science Reference serves:

College of Engineering and Applied Sciences

College of Health and Human Services

College of Arts and Sciences

  • Biology
  • Chemistry
  • Environmental Studies
  • Geosciences
  • Mathematics
  • Physics
  • Statistics

We are a small department - three full-time librarians and one full-time evening coordinator.

Changing information world and student/faculty body: •More reference questions via email and chat •Fewer in-person reference questions •More librarian time spent on rich activities:

  • Information Literacy instruction
  • Committee and taskforce work
  • Consultations/collaborations with faculty, staff, administrators
•Difficult to maintain librarian staffing on Science Reference desk due to other responsibilities

We began to ask ourselves: Is our current service model effectively meeting the needs of our students and faculty?

We needed a methodology to guide our exploration.


This poster was presented at the Teaching and Learning Bash on September 19, 2014 at Western Michigan University. NAME was part of the 2013-14 Academic Leadership Academy cohort.