Date of Award


Degree Type

Capstone Project

Degree Name

Doctor of Occupational Therapy (OTD)


Occupational Therapy

First Advisor

Erica Dowdall

Second Advisor

Holly Grieves


Renew Mobility started it humbles beginnings in 1993 with the intention to serve those in need of mobility equipment within Western Michigan. Since Renew Mobility opened 30 years ago it has undergone restructuring, including opening a second office to further its impact. In essence Renew Mobility aids in helping all ages and abilities of the population who need devices to increase their independence. Renew Mobility accepts donated equipment from the community, refurbishes the equipment/ recycles it, and donates it back to those in need. A hindrance of growth for our organization has been tracking outcomes. Renew Mobility has started to house our clients within Salesforce. During my doctoral capstone experience I have implemented Qualtrics with Salesforce to show impact by using a pre-service survey and a three-month post-service follow-up survey. This paper outlines the challenges and successes that I have faced to show outcomes through surveys.