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This study determined that cross-function work teams provide improved functional service quality in hospitals. The information was gathered through interviews of 12 hospital personnel directors, guided by a set of pre-determined questions regarding hospital structure. Eleven of twelve hospitals reported a hierarchical structure is the organizational structure they use. The remaining hospital uses a customer oriented organizational structure. Ten hospitals identified the use of cross-functional work teams in their organization. The hospitals utilizing cross-functional work teams indicated improved functional service quality.
Varnelis, Lora, "Cross-Functional Work Teams: Are They Being Incorporated into the Organizational Structure of Hospitals?" (1991). Honors Theses. 1171.
Honors Thesis-Campus Only