Date of Defense
12-5-2024
Date of Graduation
12-2024
Department
Psychology
First Advisor
Evan Heiser
Second Advisor
Cynthia Cunningham
Third Advisor
Anthony Helms
Abstract
Effective communication is a critical skill in the workplace, yet a persistent gap exists between the communication abilities of university graduates and the expectations of employers. This study explores the alignment between the communication skills taught in the Western Essential Studies (WES) general education curriculum at Western Michigan University (WMU) and the communication needs identified by employers. By examining four communication types—oral, written, interpersonal, and digital—this research investigates the similarities and differences in how faculty and employers define and emphasize communication skills.
Findings reveal a misalignment between the skills emphasized in university curricula and those prioritized in the workplace. Faculty places the greatest focus on oral and written communication, while employers prioritize interpersonal and written communication. Digital communication receives the least attention from both groups. Employers also highlighted key deficiencies in professional communication, proactive communication, and email etiquette among recent graduates.
The study underscores the need for universities to align curricula with workplace demands by incorporating applied workplace scenarios, emphasizing professional communication, and fostering stronger collaboration between academia and industry. Recommendations include integrating role plays, real-world simulations, and a vertical curriculum to ensure continuous skill reinforcement. These strategies aim to better prepare graduates for the complexities of professional communication, enhancing their employability and effectiveness in the workforce.
Recommended Citation
Chan, Valerie, "Bridging the Gap: Examining the Discrepancies in Communication Skills Between University Education and Employer Expectations" (2024). Honors Theses. 3885.
https://scholarworks.wmich.edu/honors_theses/3885
Access Setting
Honors Thesis-Open Access
Defense Presentation