Date of Defense
Dr. Wendy Ford
Dr. Peter Northouse
In 1964 Katz proposed that in order for an organization to function properly, it must have the following: (a) people who are attracted to and remain in the organization; (b) people who fulfill their role requirements; and (c) people who spontaneously perform in ways beyond their role requirements. This third point has been redefined in the organization communication literature as "Helpful, constructive gestures exhibited by organization members and valued or appreciated by officials, but not related directly to individual productivity nor inhering in the enforceable requirements for the individual's role," and has been conceptualized with Organizational Citizenship Behavior (OCB) (Organ, 1988). This new definition supports the idea that people exhibit activities that are not included in their job description. The purpose of this project is to explore and describe the functions of OCB in organizations.
Howard, Tonya, "Organizational Citizenship Behavior" (1994). Honors Theses. 795.
Honors Thesis-Campus Only