Health care errors are costly to both patients, insurance companies, and put additional strain on existing resources. This research paper is a case study about a patient’s experience in health care with the electronic health care record and the information used to deliver care. This case study will demonstrate that although the electronic health care record does provided information, the information contained within it can be confusing, contribute to health care errors, near misses, and may have an impact on health provider relationships with patients. Information and systems issues are identified with recommendations to help avert health care errors and near misses in the context of the electronic health care record and health service delivery.
WMU ScholarWorks Citation
Falan, Sharie and Han, Bernard, "Relationships, Caring, and Near Misses: Michael’s Story" (2013). Transactions of the International Conference on Health Information Technology Advancement. 22.