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Keywords

Burnout, reliability, validity, social service workers, pilot

Abstract

This study examined the psychometric properties of the Job Burnout Scale among Social Service Workers (JBSSW). The JBSSW was administered among 248 social service workers employed in governmental and nonprofit social service agencies. Findings show that that this scale has three independent dimensions: person-related burnout, work-related burnout, and agency-related burnout. All three dimensions have good reliability and construct validity. Work-related burnout and agencyrelated burnout also have good concurrent validity. This scale may be used by social service agencies, researchers, and practitioners to gauge staff burnout and alleviate it by changing the interactions between individuals, the nature of their work, and the agency environment.

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