Date of Award


Degree Name

Master of Arts



First Advisor

Dr. Dale Brethower

Second Advisor

Dr. Maria Malott

Third Advisor

Dr. John Austin

Access Setting

Masters Thesis-Open Access


The primary challenge for non-profit associations is carrying out the functions that meet the various needs of their members or Board of Directors with restricted income. In many non-profits there are numerous tasks to complete with few personnel. Existing literature on the topic of non-profit management has limited applicability regarding managing staff performance. The current study examined the effects of a management system that included weekly meetings, goals and feedback on the performance of four employees in a non-profit association.

This study was an ABC group design where Condition 'A' consisted of weekly meetings and goal setting, Condition 'B' consisted of weekly meetings, goal setting and group feedback, and Condition 'C' consisted of weekly meetings, goal setting, group and individual feedback. Both feedback components were delivered to participants at weekly meetings. The dependent variables in the study were tasks completed and points earned. Both dependent variables were measured on a weekly basis. Results show that performance levels for the group as well as for individual participants were the highest when all components of the management system were combined in Condition 'C'.