Date of Award
Doctor of Philosophy
Dr. Subhash Sonnad
Dr. Dan Farrell
Dr. James Eetersen
Dr. Thomas VanValey
This is a study of performance and satisfaction ratings by supervisors, patients, and nurses in the Jordanian government and private hospitals. Comparisons of total performance ratings scores as well as individual performance items were made between (a) registered nurses vs. supervisors and registered nurses vs. patients within government and private hospitals and in all hospitals combined^ (b) combined as well as separate ratings of registered nurses, supervisors, and patients between government and private hospitals; and (c) total performance ratings scores only between registered nurses vs. supervisors and registered nurses vs. patients within each hospital. Comparisons of total satisfaction ratings scores as well as individual satisfaction items were made between separate ratings of registered nurses, supervisors, and patients between government and private hospitals. In addition, the Pearson coefficient correlation was used to test the relationship between (a) a rater's overall satisfaction and rater's ratings of the overall effectiveness in all hospitals combined, and (b) a rater's total satisfaction scores and rater's mean ratings. This study included the five largest government hospitals and the five largest private hospitals in Jordan. The sample consisted of 303 registered nurses in the day shift, their 60 supervisors, and a convenience sample of 400 patients.
Performance Rating Questionnaires were administered to all subjects. The data were analyzed utilizing t-test, and Pearson correlation coefficients.
Significant differences were found at alpha .05 level in the total performance scores of (a) registered nurses vs. supervisors and registered nurses vs. patients in all hospitals combined, (b) registered nurses vs. supervisors within government hospitals, (c) registered nurses vs. patients within government hospitals, and (d) patients within government hospitals and private hospitals. Significant differences were found at alpha .05 level in the total satisfaction scores of registered nurses vs. patients between the government and private hospitals. A positive relationship between rater's satisfactions and performance ratings was found.
Difference in ratings between raters were interpreted as a result of the differences in the levels of the raters, where each rater occupies a different vantage point vis-a-vis the ratee.
Al-Badayneh, Diab Mousa, "Performance and Satisfaction Ratings by Nurses, Supervisors, and Patients in Jordanian Government and Private Hospitals" (1990). Dissertations. 2084.