Social service programs are nowadays required to operate efficiently and effectively. In order to insure that this occurs, service delivery must be documented and evaluated like never before. Nonetheless, at the same time, clients are reporting in ever greater numbers to receive services. Computer technology can assist practitioners to deal with this apparent conflict. For example, computers facilitate documentation, encourage the uilization of advanced research techniques, and free practitioners from paper work, so that increased services can be offered. Accordingly, this technology can be used to improve the delivery of social services.
Barker, Narviar C.
"The Implications of Computer Technology in the Delivery of Human Services,"
The Journal of Sociology & Social Welfare: Vol. 13
, Article 5.
Available at: http://scholarworks.wmich.edu/jssw/vol13/iss1/5