This article studies an important aspect of coprovision in social service agencies. It focuses on how social welfare departments utilize the resources of volunteers. An indepth study of 14 Local Departments of Social Service (LDSS) in Israel identifies several issues regarding the use of volunteers that have theoretical and practical implications not only for social services but also for other government service organizations engaged in coprovision.
Cnaan, Ram A.
"The Use of Volunteers by Governmental Social Services in Israel,"
The Journal of Sociology & Social Welfare: Vol. 17
, Article 9.
Available at: http://scholarworks.wmich.edu/jssw/vol17/iss3/9