Purchase of service contracting (POSC) as a mode of human service delivery is based largely on untested normative grounds. This article presents the results of a national study comparing the views of state human service administrators on the relative merits of POSC versus government service delivery in four issue areas: (1) service costs, (2) service quality, (3) bureaucracy and red tape, and (4) effect on government employees. The study results provide some support for POSC in three of the four issues areas. The study finds that geography plays no role in the views of state human service administrators, but that program/service type does.
Kettner, Peter M. and Martin, Lawrence L.
"Purchase of Service Contracting Versus Government Service Delivery: The Views of State Human Service Administrators,"
The Journal of Sociology & Social Welfare: Vol. 23
, Article 8.
Available at: http://scholarworks.wmich.edu/jssw/vol23/iss2/8