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Date of Graduation
The goal of this project was to create a web app to assist WMU’s help desk in handling various user issues relating to Office365 and WebEx. The three issues of unblocking email, enabling live-streaming, and changing the URL of a personal meeting room all require administrative access but the OIT department wanted to empower front desk staff to handle such requests. The project was designed using a web server that takes user input from a help desk employee and executes java functions that make API calls. In the end, we were able to successfully create this proof-of-concept prototype for two of the functions. Enabling live-streaming via API is not possible. In the future, this project will be retooled into a plug-in for the helpdesk’s main tool, ServiceHub.
Ritsema, Stanley, "OIT Web App" (2021). Honors Theses. 3429.
Honors Thesis-Open Access