Date of Defense




First Advisor

Willem Homan, Aviation

Second Advisor

William Rantz, Aviation


Commercial aviation has been one of the greatest forms of travel with regard to traveling long distances efficiently and relatively comfortably. However, in recent years it has become more of an unpleasant experience for in increasing amount of passengers as complaints about airline service have been on a sharp increase. There has been such an increase that the United States Congress feels regulation is needed in regards to passenger rights. Airlines and some passenger organizations are opposed because of concerns about the increase in ticket costs. Other groups are in favor of passenger rights legislation. This report and its associated research attempt to determine whether passengers are currently satisfied with the airline industry's performance or whether more government regulation is needed.

Access Setting

Honors Thesis-Campus Only