The use of instruments derived from industrial research to investigate the work satisfactions of social workers can lead to distortion of results. Responses from ninety-one social workers in nine agencies indicates sources of satisfactions and dissatisfactions not present in industrial settings, and -- in contradistinction to the "dual-factor" or "bipolarity" theory -- both satisfactions and dissatisfactions arising from the same source in some cases.

The most important factors affecting workers' satisfactions were the ability to achieve results, their relationships with clients, their relationship with members of multidisciplinary staffs, and presence or absence of sufficient time and resources.

The "higher order" needs -- recognition, responsibility, and advancement -- found in industrial research do not appear in these responses.

There are implications for social work education in these findings.

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