Excerpt from the full-text article:

Human service delivery systems get criticized by both "users" and "providers" of the services, regardless of countless reforms, evaluations, models, decentralization efforts and re-evaluations. In order to determine directions for the future, this article will discuss past policy initiatives, and review the literature which links human service needs to ethnicity and social class in a neighborhood context.

Off-campus users:

You may need to log in to your campus proxy before being granted access to the full-text above.