Under the law, Child Support Enforcement services are supposed to be available to all single-headed families with absent parents who are not paying support, or not paying enough support. Using Alabama as a case study, it was determined that factors operating at the agency level effectively control how many non-public assistance clients are being served. The number of non-AFDC clients was found to be a function of the number of AFDC clients rather than a function of the free-market of services. It is proposed that the incentive structure for collections, which limits incentive payments for non-AFDC to 115 percent of AFDC collections, is a key factor. Methods of advertising, or marketing of services to non-AFDC populations may be used as tool to control access to information regarding agency services.

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