The literature is reviewed on the qualities of integrated and non-integrated organizational systems. Social service delivery has changed in recent decades such that organizational strategies and structures that may have once been successful no longer appear to be so. As tasks have changed, so too have the technologies that might assist in the more effective delivery of social services. A discussion of how organizational strategies might be designed, so as to link emerging tasks requirements with the ability to effectively use existing and potential technologies, concludes the paper.

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