Burnout, human service workers, caseload size, workforce retention, policy, practice


Job burnout has impacted workers and negatively transformed the social agency and its clients. This study examined the correlates of job burnout among human service workers in a non-urban setting in Central California. Using a convenience sample, researchers collected responses from 288 participants on a 13 item burnout scale. Findings indicated that workers experienced moderate to high levels of job burnout. Several scale items, including caseload size, age, gender, education, and experience, were significantly correlated with burnout. In addition, regression analyses revealed that caseload size was the most significant predictor of job burnout among human service workers. Implications for workforce retention and policy practice are discussed.

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