Agency, bureaucracy, healthcare, justice, Mexico, public healthcare


In Mexico’s public healthcare and justice institutions, where insufficient infrastructure, unnecessary, confusing procedures, and mistreatment are common obstacles to fundamental rights, insistence can be interpreted as an indicator of a citizen’s active quest to ensure their rights are respected. Even if citizen dependence on the State is reinforced on a daily basis within some public institutions, service users are not inactive patients or victims waiting for their turn, but rather are active agents claiming their rights, because access to healthcare and justice cannot be achieved in Mexico without the ability to cope with bureaucratic barriers and the despotic attitude of some state officials.

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