Date of Award


Degree Name

Master of Arts



First Advisor

Dr. William Redmon

Second Advisor

Dr. Alyce Dickinson

Third Advisor

Dr. Jack Michael

Access Setting

Masters Thesis-Open Access


Although various types of performance feedback have been shown to be effective in maintaining work-related behaviors in numerous settings, most of these behaviors have consisted of fairly simple tasks. More specifically, it has not been conclusively shown that such feedback procedures can be used to maintain the worker behaviors required in the implementation o f a statistically-based quality control program. The present study attempted to show that such complex behaviors could be maintained using effective feedback procedures.

The results showed that the subjects (machine operators) performed at a high level in completing required tasks associated with a statistically-based quality control program when feedback was present. Also, the subjects performed at a slightly lower level, on the average, when feedback was not present. Although the overall quality of finished products was not a dependent variable, this measure was tracked in order to show that overall quality of products did not suffer when feedback was implemented.

It was concluded that supervisory feedback which is timely and presented in an easily understood form can be effective in maintaining fairly complex work-related behaviors like those involved in the implementation of a quality control program.