Date of Award


Degree Name

Master of Arts



First Advisor

Dr. William K. Redmon

Second Advisor

Dr. M. Michele Burnette

Third Advisor

Dr. Malcolm Robertson

Access Setting

Masters Thesis-Open Access


The primary purpose of this project was to evaluate a performance management program using a goal setting and feedback system implemented by unit supervisors in a large psychiatric hospital. The focus of the research study was to improve active treatment for mental health patients by increasing levels of staff-patient interaction. Behaviors o f self-recording by staff and instructions and goal setting by the unit supervisor were targeted. Feedback was provided by the unit supervisor in the form of publicly posted graphs indicating percent of completed assigned activities. The four phases used in the data summary include: (1) baseline, (2) goal setting, (3) intensified observation, and (4) change in shift supervisor. Levels of engagement assessed across all phases show a small absolute difference between the experimental and control units. However, this difference is probably not meaningful in a therapeutic sense.