Date of Award


Degree Name

Master of Arts



First Advisor

Dr. Michele Burnette

Second Advisor

Dr. William Redmon

Third Advisor

Dr. Alan Poling

Access Setting

Masters Thesis-Open Access


Performance feedback has been used in various organizations to correct problems in the areas of safety, customer service, absenteeism, and tardiness. The present research examined the effects of performance feedback to increase compliance with universal precautions in an emergency room department. Four subjects (Registered Nurses) were observed for glove wearing in any of six different situations common to the emergency room. These included cleaning instruments, cleaning a laceration, giving an injection, phlebotomy, inserting an intravenous catheter, and obtaining and/or transporting specimens other than blood. A multiple baseline experimental design was employed in this study. Results indicated that performance feedback increased glove wearing in all subjects.