Date of Award
12-1986
Degree Name
Master of Arts
Department
Psychology
First Advisor
Dr. Jack Asher
Second Advisor
Dr. Dale Brethower
Third Advisor
Dr. John Nangle
Access Setting
Masters Thesis-Open Access
Abstract
Twenty CRT operators from an operations department at a financial institution were used to evaluate whether a behavior management program utilizing feedback and incentives would improve their work performance on real job tasks. In accordance with predictions, results revealed that the group performed significantly better (p<.05) under the behavior management program than they did during a baseline period. Behavior management was significantly effective for most, but not all, work areas. The program also produced some unexpected, but positive, side-effects.
Recommended Citation
Schroeder, Daniel A., "An Investigation of the Effects of an Applied Behavior Management Program on Selected Measures of Worker Performance in a Financial Institution" (1986). Masters Theses. 1343.
https://scholarworks.wmich.edu/masters_theses/1343