Author

Schroeder

Date of Award

12-1986

Degree Name

Master of Arts

Department

Psychology

First Advisor

Dr. Jack Asher

Second Advisor

Dr. Dale Brethower

Third Advisor

Dr. John Nangle

Access Setting

Masters Thesis-Open Access

Abstract

Twenty CRT operators from an operations department at a financial institution were used to evaluate whether a behavior management program utilizing feedback and incentives would improve their work performance on real job tasks. In accordance with predictions, results revealed that the group performed significantly better (p<.05) under the behavior management program than they did during a baseline period. Behavior management was significantly effective for most, but not all, work areas. The program also produced some unexpected, but positive, side-effects.

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