Date of Award


Degree Name

Master of Arts



First Advisor

Dr. Norman M. Peterson

Second Advisor

Dr. Wayne Fuqua

Third Advisor

Dr. Chris Koronakos

Access Setting

Masters Thesis-Open Access


Lack of knowledge required to perform a job, has often been dealt with by implementing some sort of training program. However, some businesses cannot afford to implement training. This study tested the effectiveness of using job aides as an alternative to training two new employees at a small business which had no training program. Step-by-step instructional aids were developed for rebuilding Series 40 MT Delco starters and Series 10 SI Delco alternators. A multiple-base-line between subjects design, with an ABABAB reversal, was used.

The data showed the average time required by the new employees to rebuild Series 40 MT Delco starters dropped 9.22 percent. The average time required to rebuild Series 10 SI Delco alternators dropped 22.75 percent. The time the foreman spent helping the new employees with these tasks dropped an average 30.33 percent per unit. The total cost of developing and implementing these job aids was $42.