Author

Bennett

Date of Award

12-1982

Degree Name

Master of Arts

Department

Psychology

First Advisor

Dr. Dale Brethower

Second Advisor

Dr. Norman Peterson

Third Advisor

Dr. R.W. Malott

Access Setting

Masters Thesis-Open Access

Abstract

This study examined task checklist use (self-recording with accuracy monitoring and performance standards with performance monitoring) in a program designed to increase task performance of movie theatre employees. A multiple baseline design across tasks was employed. Accuracy of self-recording averaged 68% when the checklists were first introduced alone and increased to an average of 93% when feedback for task performance and recording accuracy was implemented. Employee task performance averaged 48% for Baseline and 92% for the final condition. The introduction of task checklists alone was followed by a mean performance increase of 18%. The introduction of self-recording and supervisory comments for accuracy was followed by an additional mean performance increase of 18% while the combination of performance standard and supervisory comments was followed by an additional 8% increase. This project utilized an effective, low-cost program to engineer improved levels o f task performance in the work setting over a two-month period. The results were interpreted in terms of the instructional effects versus feedback effects of checklist use and in terms o f variables influencing improvements in accuracy of self-recording and variables influencing improvements in performance.

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