Date of Award


Degree Name

Master of Arts



First Advisor

Dr. Dale Brethower

Second Advisor

Dr. Jack Asher

Third Advisor

Dr. Barbara Fulton

Access Setting

Masters Thesis-Open Access


Intra-group conflict among employees can cause a break in the organizational communication which could affect productivity. A major problem is locating the specific disagreements among the coworkers to find the source of conflict and increase the likelihood that a basis for reducing conflict can be found.

This study used the Gilbert (1978) vantage level analysis as a method of sorting agreements and disagreements in a conflicting labor union. The setting was a clerical union in a public school system which was subdivided into three conflicting subgroups. There were 70 female support personnel involved. Data collected demonstrated that it is possible to construct a questionnaire with items representing different levels of vantage. The data indicated greater agreement with statements from higher levels of vantage. This suggested that disagreements among bargaining unit members were at the tactical rather than philosophical levels. Implications for future work in conflict resolution were discussed.