Date of Award


Degree Name

Master of Arts



First Advisor

Dr. Barbara J. Fulton

Second Advisor

Dr. Richard W. Malott

Third Advisor

Dr. Dale M. Brethower

Access Setting

Masters Thesis-Open Access


Analysis of a checklist system suggested that it may be a useful method of improving staff performance and that three features were important: task definitions, recording responses on checklists, and periodic supervisor review. A checklist system incorporating these features was developed for an administrative staff in a large instructional system. A multiple baseline design and one reversal were used with three small groups of front-line staff, whose task completion was determined by permanent products left by the tasks. The percent of tasks completed improved by 28.8% when the checklist system was in effect. This study indicates that checklists may be a worthwhile method of managing worker performance.