Date of Award
4-1981
Degree Name
Master of Arts
Department
Psychology
First Advisor
Dr. Barbara J. Fulton
Second Advisor
Dr. Richard W. Malott
Third Advisor
Dr. Dale M. Brethower
Access Setting
Masters Thesis-Open Access
Abstract
Analysis of a checklist system suggested that it may be a useful method of improving staff performance and that three features were important: task definitions, recording responses on checklists, and periodic supervisor review. A checklist system incorporating these features was developed for an administrative staff in a large instructional system. A multiple baseline design and one reversal were used with three small groups of front-line staff, whose task completion was determined by permanent products left by the tasks. The percent of tasks completed improved by 28.8% when the checklist system was in effect. This study indicates that checklists may be a worthwhile method of managing worker performance.
Recommended Citation
Bacon, Duane Lee, "Improving Staff Performance Through Checklists" (1981). Masters Theses. 1737.
https://scholarworks.wmich.edu/masters_theses/1737