Date of Award


Degree Name

Master of Arts



First Advisor

Dr. Norman M. Peterson

Second Advisor

Dr. Dale Brethower

Third Advisor

Dr. Barbara Fulton

Access Setting

Masters Thesis-Open Access


The present study was designed to investigate the effects of instructions and modeling in training supervisors to provide performance feedback to their subordinates. Four part-time supervisors served as subjects. An across subjects multiple-baseline design was used which employed a baseline phase, an instructions phase and a modeling phase. Data were collected on the percentage of component behaviors performed during roleplay test sessions and actual performance reviews. Modeling and instructions were found to be equally effective in training, however, a sequential presentation of both methods increased performance substantially. The effects of transfer of training were also examined. The results suggest that training with models presented first, followed by training with instructions, increased the probability of transfer of training. Training with instructions followed by training with models produced only slight transfer effects.