Author

Kershek

Date of Award

12-1981

Degree Name

Master of Arts

Department

Psychology

First Advisor

Dr. Dale Brethower

Second Advisor

Dr. Richard Malott

Third Advisor

Dr. Norman Peterson

Access Setting

Masters Thesis-Open Access

Abstract

Behavior modification techniques were used to improve the performance of individual employees in a restaurant setting. Desired performance was defined in operational terms. Contingent upon observations of desired behavior, procedures involving praise, performance charts, and bonuses were implemented according to an ABCB design. After applying both praise and performance charts, bonuses were added so that all three techniques were in operation. Then, bonuses were discontinued. Results indicated that while employee performance (quality of performance and time spent on the job) improved when praise and performance charts were applied, the addition of a bonus led to even further improvement. Hence, bonuses can be an effective technique of economic reinforcement for use by managers interested in improving employee performance, and possibly more so than the use of feedback in conjunction with social reinforcement.

Included in

Psychology Commons

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