George Fisher

Date of Award


Degree Name

Master of Arts


Business Administration

First Advisor

Dr. E. L. Marietta

Second Advisor

Dr. O. B. Middleton

Third Advisor

Dr. E. Halvas

Access Setting

Masters Thesis-Open Access


This paper develops a guide for improved techniques in preparing office procedures primarily by enumerating the concepts of various authors pertaining to facets of a procedures manual. Examples are given illustrating the most common layouts which can be used effectively for a procedures manual, and explains when each layout may be the best method for a particular class of document or manual.

The paper also describes how to:

1. Develop a manuals program concept.

2. Plan the procedures manual.

3. Develop the contents.

4. Develop a document numbering system.

5. Write the procedures.

6. Use illustrations.

7. Use indexing for information retrieval.

8. Reproduce and distribute procedures manuals.

9. Manage, maintain and control procedures manuals.

Included in

Business Commons