Date of Award
12-2004
Degree Name
Master of Arts
Department
Psychology
First Advisor
Dr. John Austin
Second Advisor
Dr. Dale M. Brethower
Access Setting
Masters Thesis-Open Access
Abstract
A small business servicing dealerships in the chimney lining industry was responsible for training and resupplying contractors in a propriety chimney lining system. A process was developed for sharing and comparing the dealerships' financial reports and business processes. The process involved a small group of dealers attending regular 6- month meetings called Impact Groups. Dealers took turns hosting the meetings and having the attending dealers analyze their business. A detailed list of problems and solutions was provided to each host business.
Recommended Citation
LaFleur, Doug, "A Multicomponent Intervention System Using Human Performance Technology Concepts to Improve Performance in Small Service Businesses" (2004). Masters Theses. 4053.
https://scholarworks.wmich.edu/masters_theses/4053