Author

LaFleur

Date of Award

12-2004

Degree Name

Master of Arts

Department

Psychology

First Advisor

Dr. John Austin

Second Advisor

Dr. Dale M. Brethower

Access Setting

Masters Thesis-Open Access

Abstract

A small business servicing dealerships in the chimney lining industry was responsible for training and resupplying contractors in a propriety chimney lining system. A process was developed for sharing and comparing the dealerships' financial reports and business processes. The process involved a small group of dealers attending regular 6- month meetings called Impact Groups. Dealers took turns hosting the meetings and having the attending dealers analyze their business. A detailed list of problems and solutions was provided to each host business.

Included in

Psychology Commons

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