A Multicomponent Intervention System Using Human Performance Technology Concepts to Improve Performance in Small Service Businesses
Date of Award
Master of Arts
Dr. John Austin
Dr. Dale M. Brethower
Masters Thesis-Open Access
A small business servicing dealerships in the chimney lining industry was responsible for training and resupplying contractors in a propriety chimney lining system. A process was developed for sharing and comparing the dealerships' financial reports and business processes. The process involved a small group of dealers attending regular 6- month meetings called Impact Groups. Dealers took turns hosting the meetings and having the attending dealers analyze their business. A detailed list of problems and solutions was provided to each host business.
LaFleur, Doug, "A Multicomponent Intervention System Using Human Performance Technology Concepts to Improve Performance in Small Service Businesses" (2004). Masters Theses. 4053.