Date of Award
Master of Science
Industrial and Entrepreneurial Engineering and Engineering Management
Industrial and Manufacturing Engineering
Dr. Liwana Bringelson
Dr. Richard Munsterman
Dr. Sanjay Ahire
Masters Thesis-Open Access
American hospitals are implementing quality programs to offer higher quality service at reduced cost. However, the results of these programs in many hospitals have often not met expectations.
This research analyzed the effectiveness of Total Quality Management (TQM). The objective of the study was to better understand how TQM strategies can best be applied by hospitals. An empirical survey was distributed to Michigan hospitals and an analysis was performed to meet this objective.
The survey results show that hospitals involved indirectly with quality programs haven't realized that they are implementing TQM strategies. On the other hand some hospitals say that they are involved in quality programs, though were not practically implementing TQM strategies. There is a significant difference between a hospital's score of before and after TQM implementation.
Basappa, "An Empirical Investigation of Total Quality Management (TQM) Effectiveness in Healthcare Organizations" (1994). Master's Theses. 4534.