Date of Award


Degree Name

Master of Science


Industrial and Entrepreneurial Engineering and Engineering Management


Industrial and Manufacturing Engineering

First Advisor

Dr. Liwana Bringelson

Second Advisor

Dr. Richard Munsterman

Third Advisor

Dr. Sanjay Ahire

Access Setting

Masters Thesis-Open Access


American hospitals are implementing quality programs to offer higher quality service at reduced cost. However, the results of these programs in many hospitals have often not met expectations.

This research analyzed the effectiveness of Total Quality Management (TQM). The objective of the study was to better understand how TQM strategies can best be applied by hospitals. An empirical survey was distributed to Michigan hospitals and an analysis was performed to meet this objective.

The survey results show that hospitals involved indirectly with quality programs haven't realized that they are implementing TQM strategies. On the other hand some hospitals say that they are involved in quality programs, though were not practically implementing TQM strategies. There is a significant difference between a hospital's score of before and after TQM implementation.