Date of Award


Degree Name

Master of Arts



First Advisor

Dr. Dale Brethower

Second Advisor

Dr. Alyce M. Dickinson

Access Setting

Masters Thesis-Open Access


Organizational Behavior Management (OBM) has developed procedures useful in addressing a variety of organizational challenges. Frequently used components of OBM interventions include feedback, goal setting, and consequences. Literature on various combinations of these components is abundant but there are few reports of their use in the hospital setting. Specifically, no published studies were found that focus on response time of answering patient calls. The present study was an attempt to evaluate the effects of feedback, goals, and consequences on the latency of responses to patient calls. A multiple-baseline design across individuals was used in a hospital setting to evaluate the effects of the intervention package. The present study may have demonstrated some limited improvement. Possible behavioral effects are discussed in detail. Future research regarding this topic is recommended to further assess those variables that could result in performance improvement.