Date of Award


Degree Name

Master of Arts



First Advisor

Dr. William K. Redmon

Second Advisor

Dr. Galen Alessi

Third Advisor

Dr. M. Michele Burnette

Access Setting

Masters Thesis-Open Access


This study compared the effects of public posting and supervisor recognition on the performance of professional staff in a mental health institution. Eleven indicators of successful performance in the writing of patient treatment plans were established after an analysis of existing standards. Seven treatment teams comprised the subjects of the study and included psychiatrists, psychologists, social workers, nurses, activity therapists, and residential care aides. Group performance data were used. The measurement and scoring systems which were developed proved to be highly reliable.

Neither form of performance feedback resulted in consistent improvement in performance on any of the eleven indicators. This is explained in terms of discrepancies between the feedback delivery system used and characteristics of an effective feedback system previously identified in the literature. Unique patterns of change are explained by characteristics of the eleven indicators. Suggestions for later training, feedback, and research are made.