Research Day
INTEGRATED MULTIDISCIPLINARY AFTER VISIT SUMMARIES: A TOOL TO IMPROVE PATIENT ENGAGEMENT IN CYSTIC FIBROSIS CLINIC
Document Type
Abstract
Date
2021
Abstract
Purpose: The purpose is to improve patient care, communication and safety by providing easily understood plan of care via the After Visit Summary (AVS) instructions at WMed Health Cystic Fibrosis Program.
Methods: The Cystic Fibrosis (CF) team members document their plan of care for the patient under wrap up portion in EPIC. The CF Coordinator reviews the documented plan of care of the CF team members with the patient and provides a copy for the patient to take home. The CF Coordinator documents in her clinic notes if the AVS was reviewed during the visit or via phone call and informs physician if any difficulty with the process.
Results: A patient satisfaction survey was randomly conducted on five CF patients via phone asking the following questions with a choice of Yes or No: 1. Did the new detailed AVS give you a clear direction of your plan of care? 2. I understood the instructions of my plan of care given to me at my appointment? 3. Did you refer back to your AVS for your plan of care as a reminder? All patients stated that they have referred back to the AVS as a reminder and that they like the new detailed AVS.
Conclusion: Our new detailed multidisciplinary AVS has proven itself to be a promising method of achieving increased patient engagement in their plan of care, patient satisfaction, and decrease miscommunications and errors. It is important because we want to partner with our CF patients to improve their health.