Date of Award
8-1985
Degree Name
Doctor of Philosophy
Department
Psychology
First Advisor
Dr. Norman Peterson
Second Advisor
Dr. Richard Malott
Third Advisor
Dr. David Lyon
Abstract
The use of merchandise as a consequence in a performance based incentive system was assessed in a financial setting. Points were earned by each subject based on individual daily performance. These points were collected by each subject and used toward the purchase of merchandise. A multiple baseline across two groups of bank tellers showed substantial increases in worker behavior after the onset of contingent points. Differences between groups existed and an analysis is provided. Follow-up data revealed sustained performance and a cost-benefit analysis demonstrated substantial savings.
Access Setting
Dissertation-Open Access
Recommended Citation
Armstrong, Steven S., "The Use of an Incentive System to Increase Worker Performance in a Financial Setting" (1985). Dissertations. 2330.
https://scholarworks.wmich.edu/dissertations/2330