Date of Award

4-2019

Degree Name

Doctor of Philosophy

Department

Public Affairs and Administration

First Advisor

Dr. Matthew S. Mingus

Second Advisor

Dr. Robert Leneway

Third Advisor

Dr. Stephan Kleinschmit

Keywords

training, learning, globalization, resources, online, traditional

Abstract

Two significant factors are present in our current environment: constrained resources and increased globalization. Training is widely recognized as an imperative to increasing productivity, improving economic conditions, and exploiting global opportunities. But what is the most effective learning modality that should be applied in an environment of constrained resources and increased globalization? This study examines that question by comparing, contrasting, and analyzing the advantages and disadvantages of traditional learning vs. e-learning in local government organizations. The variables used in the analysis are cost, quality, and effectiveness.

The results indicated that there are several factors in the analysis of the advantages and disadvantages of online vs. traditional learning in local government institutions. Rather than one preferred learning pedagogy both should be implemented and practiced based on resource allocation, and learning preferences to ensure the continued effective training for local government employees. The study uncovered an additional element necessary for training in local government, which is emotional intelligence. Local government employees must effectively interact with employees and citizens. It is essential that they connect and understand others in their interactions to ensure service delivery.

The advancement of online learning is affecting the training development of local government units. This study provides a recommendation for a training model that incorporates these impacts.

Access Setting

Dissertation-Open Access

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