Date of Award

4-2024

Degree Name

Doctor of Philosophy

Department

Psychology

First Advisor

Jonathan C. Baker, Ph. D.

Second Advisor

Douglas A. Johnson, Ph. D.

Third Advisor

Heather M. McGee, Ph. D.

Fourth Advisor

Ron Van Houten, Ph.D.

Keywords

Behavioral psychology, feedback, fixed pay

Abstract

The purpose of this current study was to examine the relative effectiveness of written feedback in the form of a memo that displays the performer’s current performance (memo feedback), written feedback in the form of a matrix that displays the performer’s current performance along with past performance (matrix feedback), and graphic feedback that displays the performer’s current performance along with past performance on a line graph (graphic feedback) when individuals receive fixed pay. The memo, matrix, and graphic feedback displayed “objective” feedback. Participants were 70 undergraduate students who were randomly assigned to one of the four conditions. Participants attended a covariate session and five experimental sessions, which were 45 minutes each. The experimental task was a computerized medical data entry task, and the primary dependent variable was the average number of correctly completed medical records per session. The results were analyzed using a monotone ranked-based analysis of covariance (ANCOVA). There were no statistically significant performance differences between the different mediums of feedback. Given the ambiguity of the current results, further research is clearly required.

Access Setting

Dissertation-Open Access

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