Date of Award
12-1988
Degree Name
Master of Science
Department
Computer Science
First Advisor
Dr. Donna Kaminski
Second Advisor
Dr. Robert Trenary
Third Advisor
Dr. Dalia Motzkin
Access Setting
Masters Thesis-Open Access
Abstract
Many computer professionals agree that good communication between computer programmers or analysts and the people for whom a system is being created is essential for system success. This study researches possible reasons behind the communication problems that exist between programmers and end users and suggests ways to narrow the communication gap.
Many theories, including the theories of hemispheric brain dominance, thinking styles, and motivational factors may help explain the differences in communication styles between programmers and users. To further explore the communication problem, an exploratory survey was given to programmers and users to evaluate their perception of the communication that took place during system development.
Based on the available literature, the author's ten years of experience in the field, and the results of the exploratory survey, several methods are proposed to improve communication between programmers and end users in system development.
Recommended Citation
Hart, Theresa J., "Programmer and End User Communication in Computer System Development" (1988). Masters Theses. 1210.
https://scholarworks.wmich.edu/masters_theses/1210