Date of Award


Degree Name

Master of Science


Computer Science

First Advisor

Dr. Donna Kaminski

Second Advisor

Dr. Robert Trenary

Third Advisor

Dr. Dalia Motzkin

Access Setting

Masters Thesis-Open Access


Many computer professionals agree that good communication between computer programmers or analysts and the people for whom a system is being created is essential for system success. This study researches possible reasons behind the communication problems that exist between programmers and end users and suggests ways to narrow the communication gap.

Many theories, including the theories of hemispheric brain dominance, thinking styles, and motivational factors may help explain the differences in communication styles between programmers and users. To further explore the communication problem, an exploratory survey was given to programmers and users to evaluate their perception of the communication that took place during system development.

Based on the available literature, the author's ten years of experience in the field, and the results of the exploratory survey, several methods are proposed to improve communication between programmers and end users in system development.